“Profitable, Sustainable” Local News. From eBay?
Yesterday I wrote that local stations need to be thinking about online upstarts that could soon pose a serious threat to local TV's longtime dominance. I suggested a hypothetical Google Local News. Okay, I was a touch off. I should've said eBay.
Pierre Omidyar, the founder of eBay writes on his blog today that he's starting up an online local news operation based in Honolulu that he says "will produce original, in-depth reporting and analysis of local issues in Hawaii." The operation--set to launch next year--has no name, but they're hiring an editor to head things up, and taking names for future reporters and web developers.

Pierre Omidyar: Convinced He Can Make Money in Local News
Why would eBay want to dip its toes into the murky and messy waters of local news?
Simple. Money. It may not feel like a gravy train anymore to old media companies like the ones who run television stations, but streamlined, low-infrastructure--and high innovation--companies like eBay smell profit. As Omidyar writes: We believe that a strong democracy requires an engaged society supported by effective news reporting and analysis. And, we believe that this can be done in a profitable, sustainable way."
The eBay gang's been working with Howard Weaver on the project, and he sees it as a potential game-changer: "I think this can be an important step in the evolution of news in the digital age and a chance to strengthen the role professional journalism needs to play. I’m interested for a lot of reasons, but I’d sum it up this way: the new venture intends to demonstrate that a digitally native, technologically fluent web organization can profitably serve targeted readers who want sophisticated journalism focused on local civic affairs."
There's that weird word again: profit.
There's another word that's key: speed. They're launching in early 2010. No name yet, no building and no staff. Think how long an old media company would take to get from there to launch. Digital tech companies move faster and aren't hampered by "the way we do things in local news." The map's going to be re-written faster than many of us realize. And the winners likely won't be players on the field today.
Profitable, sustainable local news. What a concept.
The News Consumer is King. Seriously.
Here's the thing, you local newsers: you ain't all that anymore. Those days have gone into the proverbial history books. And if you don't start accepting this fact, you'll be in the history books as well.
As Ken Auletta wrote in a chapter that was cut from his new book on Google, "consumers are no longer tethered to a network program schedule, a wire, a single screen or device--a TV set, a game console, a physical newspaper, magazine, or book--for their information or pleasure. With choices, consumers feel in control, putting an end to the old argument over which is king, content or distribution or technology. It's the consumer."
Yes, you're a bigshot because you own a big building, a lot of fancy livetrucks and an FCC license. But with each passing moment, all that infrastructure's looking more and more like massive printing facility at the newspaper across town: a liability. Yup, you spent all that damn money converting to HD amid a catastrophic economic meltdown in the television industry, and now I'm saying it's like investing in dinosaur meat? Kinda.
At the Future of News conference in Minneapolis this week, one message to legacy media companies was crystal clear: you no longer have a monopoly on local news (and sports, of course, as ESPN expands its brand), and today the reality is that innovative young startups (Ken Doctor called them "ankle-biters" who could quickly grow in size) have their eyes on your lunch. The leveler is the technological factor, where once upon a time a startup couldn't afford to compete with you, now they can, and some would argue that it won't be long before their run-and-gun-low-tech bottom line will give them the edge.
So what's the answer?
Google CEO Eric Schmidt recently talked to the Nieman Lab about the news consumer of the future and the expected trend of consumers moving from the one size fits all news buffet that most local television stations still serve exclusively, and toward a hyperpersonalized "news stream." Here's Schmidt's idea of what it might look like:
We have about ten news stream ideas, of which hyperpersonalization is one. And, again, I’d rather not talk about specific products or even prioritize them, but I would make the following observation: In five or ten years, what will the primary news reader look like?
Well, that person will be probably on a tablet or a mobile phone, probably the majority of the reading will presumably be online not offline, just because of the scale of it. It’ll be highly personalized, right? So you’ll know who the person is. There’ll be a lot of integration of media — so video, voice, what have you. It’ll be advertising-supported and subscription-supported, so you’ll probably have a mixture. Think of the Kindle as an example. The Kindle is a proto of what this thing could look like. People will carry these things around.
So if you start thinking about that, it becomes pretty obvious what the products need to be: more personalized, much deeper, capable of deeper navigation into a subject. Also, show me the differential. Since you know what you told me yesterday, just tell me what changed today. Don’t repeat everything.
So ask yourself this: does your newsroom do anything to serve a customer like this? Anything?
The Knight Foundation's currently spending five million dollars a year to help those ankle biters build innovative news operations, mostly online. The list includes experiments like Spot.us, Everyblock.com, and the Media Lab at MIT, but you won't see local television stations on the list of beneficiaries. Why is that? Is anybody working at an old media company willing to think about the future, or is the present just too overwhelming?
I asked Spot.us' David Cohn for his take on local television news and innovation. "Local TV stations boggle my mind," he said. "They are ever more screwed than newspapers, they just don't know it yet. You ask why stations aren't changing. For me that question is simple: The overhead. They are running TV stations the only way they know how and that requires several camera people, an announcer, a field correspondent, a van of equipment, etc. All that might be needed now.... but it won't, soon."
Cohn says stations are "producing news for a consumer that doesn't exist anymore." And it's true. Yes, the numbers are still there and you can, with more effort than ever before, squeeze profit out of that building and that FCC license. But for how long? At what point is it innovate... or die?
You can already start thinking toward serving news streams digitally, and the faster you make the mental adjustment, the better you'll do when you have Google opening its own local news site in your town, or the supposed-to-be-dead-already newspaper doing a better job delivering a video-rich hyperpersonalized news stream to your audience where your audience is, like on a Kindle or an iPod or an Apple tablet.
I love local news. But man, as I've said before, if you think starting a fanpage on Facebook is "innovation," you're dead already.
Online Branding: Kill Your Call Letters?

Fun! Wait. Who Are You, Again?
Michael Malone at Broadcasting and Cable has an interesting quote from Steve Safran at AR&D regarding local television websites and the use of call letters in the URL: "By using your call letters, you're automatically limiting yourself to those who follow your newscasts," Safran said. "Why not open it up, make it more inclusive and pull in a whole new audience online."
Okay. I have many thoughts on this.
First, let's look at the example B&C offers as a success story, WCWJ in Jacksonville, which switched up its domain name to the jazzy and vague "YourJax.com" and saw its traffic spike. According to B&C, the rebranded website with its "fresh content like celebrity-focused weekly webisodes and interactive radar" saw its pageviews jump 150% and clicks on banner ads were up 44%.
The problem with this is that "YourJax" didn't replace call letters. The WCWJ website had the equally dorky and generic URL "MyCW17.com" as its online identity. (Go try and type that on a keyboard and you'll see just how awful that really was) So I can see how going from a disastrous domain to a boring/dorky one could improve your hopes of getting some clicks. (And add to that this equally key fact: WCWJ has exactly three years of brand equity in its call letters, which were changed to herald the arrival of the CW network)
I still believe call letters have value, and that value can be transfered from broadcast online, just as a name like The New York Times carries weight at the newsstand and even more weight on my computer.
NBC Local Media's on a call killing campaign with its generic (but NBC-boosting) "NBC New York" and "NBC Bay Area" web identities (which the network has certainly given thought to spreading far and wide, well beyond the O&Os; buying up NBC [CityNameHere] domains in most cities from coast to coast, whether the NBC station's owned by NBC or not) and that serves NBC, but not local stations.

Back to Basics at BZ
There's equity in call letters that have been around for decades. Heard of WBZ? The effort to run away from that local identity in favor of CBS4 was ultimately abandoned. Why? Because folks in Boston know WBZ. It triggers something. "MyClikBoston.com" may be catchy, but it doesn't resonate news. (Oh, damn. There I go again thinking this all has to do with news, instead of entertainment webisodes)
And it's not just me. Robb Lichter, senior VP of new media for LIN stations, told B&C: "The best way to get people to go to the sites is to take the brand they already know." LIN's stations use call letter branding online, and have associated microsites with original branding. "We don't want users to have to go to Google to find us."
NBC’s “Adventurous” New Take on Local News: Not Local, Not News
I've argued NBC has an interest in local news, and that NBC may have an interest in destroying local televisions stations with an elaborate, Bond villain style effort involving local "NBC" branded news websites (at times even competing with non O&O NBC affiliates) and through the we'll-kill-your-late-local-news-if-we-have-to-ruin-primetime-television-to-do-it plan to unleash Jay Leno on NBC stations from coast to coast.
And now comes Daily Connection.
As first reported in The New York Observer, NBC's "soft-launched" a new 3 p.m. "local" news show on WRC/Washington. The beauty of this new idea in local news? Well, it's only local if you consider 30 Rock to be part of the Washington market, and it's only news if you consider rehashed NBC content to be "new."
Here's the spin, as NBC's Matt Glassman hurled it at Felix Gillette of the Observer: "The beauty of this show is that it's got content from all over the NBC Universal platforms." (Anybody else developing an allergy to the word "platform?") Ah, content from various platforms. What a great way to say repurposed crap.
Glassman's WRC's senior producer of content (that's a title at a local station now? so cost-cutting means lay off reporters and save the senior producer of content? I guess, in a way, it all makes sense--if you get rid of local journalists creating true local "content," you probably do need a senior producer of content to find junk that's already been used and fill time) and he's a driving force behind Daily Connection.
How does this revolution in local news work? Here's the takeaway:
"According to Mr. Glassman, every day, producers in New York comb through the myriad stories that have aired or are about to air across the range of NBC Universal TV and Web properties--including NBC News, the Weather Channel, Bravo, MSNBC, CNBC, NBC sports, NBC mobile, etc.--and pick out a handful of breezy stories to repeat on Daily Connection.
Producers in New York then compose and edit the news elements and send the package to a control room in Washington D.C. From there, the local station takes over.
Every day, WRC-4 assigns two members of its newsroom, from a rotating cast of anchors and reporters, to host Daily Connection. Typically, the hour of programming begins with a brief bit of live (or live-to-tape) news about the day's big story--Congress debating a health-care bill; a shooting at Fort Hood etc.--and then segues into a playful hour of effervescent news stories largely tailored to female viewers.
Here and there, WRC-4 producers sprinkle in fresh content, such as a recent, original interview with NBC artist-in-residence Jon Bon Jovi. But for the most part, the majority of the news comes from repurposed material that has already appeared elsewhere in the NBC Universal universe."
So there you have it. A local show that's produced, for the most part, by skimming feeds and who knows what in New York, and then sent down the pipe to DC, where a "content producer" finds some way of selling the junk as a "local" story. Wait! Didn't we do an interview with a guy who once was in the Army? So everybody wins. WRC fills time without spending money or putting local journalists on the street, and NBC wins by ultimately diluting and destroying the concept of "local news."
It reminds me of a morning years ago when I was sound asleep in my apartment in Savannah, and got a call from my news director. He told me, in colorful terms that there had been a screwup (not the word he used) and that there was no scheduled news anchor for the morning show. (The show that started in about an hour) I showered and ran to the station to find I had about fifteen minutes to prepare the first news segment. (This was a show that had no producer--the morning news guy wrote the stuff, edited the tape, and anchored. I had no chance.)
Solution? I grabbed the feed tape that had been rolling that morning, printed the scripts and handed the tape to the feed room. "What do we do with this?" I said to cue it up to the first story, roll it, and when it was over, I'd read the intro to the next story. And so on.
The newscast was a disaster. I led with a national package, and then artfully pivoted to a weekend movie review. And then it was pretty much downhill from there.
In a way, I guess I was a pioneer. I created Daily Connection a full 18 years before NBC did. Only difference: I was mortified, and they aren't.
If you want a taste of the cutting edge local journalism they're doing at Daily Connection, check it out:
View more news videos at: http://www.nbcwashington.com/video.
How Can We Help You?

Jarvis at CUNY's New Biz Models for Local News
Over the last week, I've attended two lively and inspiring gatherings: a meeting of the Navigating Change Media Think Tank in Connecticut, and the New Business Models for (Local) News Hyper Camp at CUNY's Graduate School of Journalism. In both places, I heard the same question: "how can we help you?"
There is a generosity among those of us who are inspired, rather than terrified, by the changes in journalism and media. None of us have this thing figured out, and while there's certainly money to be made for the first ones to get the "answer," it's also simply a time of heightened brain activity. And people want to help. You've got a wild idea? What do you need from us?
Media Big Brain Jeff Jarvis sees the balance shifting, as he writes on his Buzz Machine blog: "the room was filled with people who were, each in his or her own way, building that future and they all recognized that they have to work together to do so. The future of news is also an ecosystem. That’s what became apparent yesterday and that, for me, was the highlight of the event."
And so it is. Rupert Murdoch may want to unplug from Google (best of luck on that), but for the rest of us, the invitations to plug in and connect are limitless. Some of us have ideas, some have connections, some have money. And at Navigating Change and the CUNY Hyper Camp, the cards were exchanged and the ideas were brainstormed. If you're not already in on this, get in on it. If you don't know how, ask me.
How can we help you?

